Returns and Refunds
I gladly accept returns and exchanges
Contact me within: 14 days of delivery

Send items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged:-

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons}

 

Conditions of return

Buyers are responsible for return postage costs.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

General Data Protection Regulation Policy

1. Information that Bugsy Bows and Crafts collect.
To fulfil your order, at check out you provide us with your name, email address, postal address, payment information, and the details of the product that you’re ordering.

2. Why Bugsy Bows and Crafts need your information and how we use it.

We rely on a number of legal bases to collect, use, and share your information, including:

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

We share information with certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services. 

3.Data Retention

Why Bugsy Bows and Crafts need retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period of 1 year.

4. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will delete your personal information upon request. 

5. How you contact us

For purposes of EU data protection law, We, Bugsy Bows and Crafts , are the data controller of your personal information. If you have any questions or concerns, you may contact us at
Bugsybows@hotmail.com

We use a number of service providers to host our online stores, advertise, collect payments, and to fulfil our contract with you, for example, by purchasing postage. 

These service providers have their own privacy policies which can be found here:

PayPal https://www.paypal.com/en/webapps/mpp/ua/privacy-full 

Royal Mail https://www.royalmail.com/privacy-policy/

 Instagram https://help.instagram.com/519522125107875

Facebook

https://m.facebook.com/full_data_use_policy

Pinterest
https://policy.pinterest.com/en-gb/privacy-policy

Safety Guidelines

All our items are not to be left unsupervised with children under 36 months. 

We advise that all hair accessories are removed from children whilst they sleep and also when they are in positions where an adult or an older child are unable to reach them in the unlikely event of suffocation or choking. 

Hair accessories are not to get wet otherwise they will break. No returns or refunds will be offered on items that have been damaged in this way. 

A handle with care approach is to be made to delicate items such as our hand painted wood items, hair accessories with embellishments and glassware. 

Personalised glasses and bottles are NOT dishwasher safe and should not be soaked for long periods of time. 

All our clothing can be washed at 30 degrees and we advise that they are washed inside out.